Frequently Asked Questions

1.  What type of security do you use on your site?

Answer:  Mouldings Direct orders are sent over the internet using PGP encryption.  PGP provides protection against anyone eavesdropping on the network.  Even if the information is intercepted, it is completely unreadable to the snooper.  Authentication identifies the origin of the information, certainty that it is authentic, and that it has not been altered. 

2.  I am still concerned about giving my Credit Card number, what are my options?

Answer:  After you have added items to your shopping cart and are ready to place an order, choose the "order offline" option instead of "secure order."  At this point you can either print out the order and fax it to Mouldings Direct with the Credit Card number written in or you can call Mouldings Direct.  A representative will be able to view your order after you give him/her your e-mail address.  You will then be able to give your Credit Card number to Mouldings Direct over the phone.

3.  Is pricing on your site?

Answer:  YES. 

4.  Is shipping included?

Answer:  NO, it is not.  Shipping costs will vary with the item and length.  We would happy to give you an approximate quote.  

5.  How competitively priced are your Mouldings?

Answer:  The bigger the profile, the more competitive we are, especially on crown mouldings.  Small quantities are usually less expensive locally when you consider freight.

6.  How long will it take to get my Mouldings?

Answer:  It varies, but 90% of stock mouldings are received within 7-10 working days.  For custom mouldings allow 4-6 weeks.